Terms and conditions of sale

1. Purpose

These terms govern sales concluded between UD Sabda Batik (Jalan Pattimura III Rich Tien Residence No 18A - 19A Jombang - Jawa Timur Indonesia) and any customer placing an order on the site. Any order implies acceptance of these terms.

2. Products

Products are handmade with natural dyes (“100% Handmade, 100% Natural Dye, 100% Limited”). Ecoprint motifs never repeat: slight differences from the photographs are inherent to the process and do not constitute a defect. Essential characteristics appear on each product page.

3. Prices

Prices are set and invoiced in Indonesian rupiah (IDR). Amounts shown in other currencies (USD, EUR, AUD, XPF) are indicative. Prices shown as “original USD” come from the current site; IDR prices are under validation.

4. Ordering

The customer selects products, confirms the cart, enters their details, chooses a shipping method and a payment method. The order is confirmed by e-mail. UD Sabda Batik reserves the right to refuse an order in case of a previous dispute or unavailability.

5. Payment

Secure payment in IDR through Midtrans (cards, bank transfer, e-wallets) or by bank transfer to the account provided after ordering. On the current site, proof of transfer may be sent on WhatsApp to +62 813 9397 6047.

6. Shipping

Free pick-up at the Jombang workshop. Risk passes on handover to the carrier / on pick-up, unless the law provides otherwise.

7. Custom orders and pre-orders

Pieces made to the customer's specifications (custom pieces, uniforms) cannot be cancelled once production has started.

8. Withdrawal, returns, warranties

For consumers in the European Union, the 14-day right of withdrawal applies to distance sales, except for goods made to the consumer's specifications or clearly personalised. In Indonesia, consumers benefit from the protections of UU 8/1999 and PP 80/2019 (accurate information, complaints, exchange in case of non-conformity).

9. Personal data

See the privacy policy.

10. Disputes

Applicable law: Indonesian law. In the event of a dispute, the parties seek an amicable solution; Consumers may use consumer dispute resolution mechanisms (BPSK) in Indonesia.