Return policy

Return and exchange policy

The current site does not publish a return policy. The following points are to be defined by UD Sabda Batik:

European Union customers

14-day right of withdrawal from receipt, without giving reasons, for distance sales; goods made to the consumer's specifications or clearly personalised are excluded. Return costs are borne by the consumer unless stated otherwise; refund within 14 days of receiving the return.

Customers in Indonesia

Consumers may request an exchange or refund if the product does not match its description, in accordance with UU 8/1999 and PP 80/2019.

Handmade variations

Differences in motif and shade inherent to handmade ecoprint, batik and shibori do not constitute a defect.